Refund policy

RETURNS & REFUND POLICY

At YGsocks, we are dedicated to your movement and your satisfaction. We believe the shopping experience should be as seamless as the fit of our socks. If you are not completely happy with your purchase, our team is here to ensure a thoughtful and efficient resolution.

1. OUR 40-DAY SATISFACTION GUARANTEE

We offer an extended 40-day return window starting from the date your order is shipped. We want you to have ample time to experience the quality of our Project 5.5 and classic collections.

  • Complimentary Returns: To provide a worry-free experience, we provide free return shipping for all eligible domestic orders.
  • Simplified Process: We have removed complex return conditions to keep things simple. However, to ensure the most efficient processing and fastest refund, we kindly ask that you contact our support team before sending any items back.

2. HOW TO INITIATE A RETURN OR EXCHANGE

For the fastest service, please email us at support@ygsocks.com before taking any action.

  • Efficiency First: Reaching out to us first allows our team to provide you with the correct labels and instructions, significantly speeding up your refund or exchange process.
  • Exchanges: If you wish to exchange an item for a different size or style, please contact us so we can verify real-time inventory for you. We highly recommend reviewing our Size Guide and Material Details on the product pages before purchasing to ensure the most ideal fit.

3. RAPID REFUNDS

We value your time and aim to return your funds as quickly as possible.

  • Standard Returns: Once your return package is received at our facility, we will process your refund within 3 business days.
  • Special Cases: In instances where a refund is approved without the need for a physical return (or for partial refunds), the credit will be issued immediately upon approval.
  • Note: If you experience any delay in receiving your funds after our confirmation, please contact our team so we can investigate and resolve it for you immediately.

4. OUR COMMITMENT TO YOU

Exceptional service is the heartbeat of our brand. Whether you have encountered a shipping delay, received an incorrect item, or have concerns about a package that hasn't arrived, please reach out to us first.

"Our goal is to resolve any issue—from transit delays to order errors—promptly and personally. Simply send us an email, and we will work tirelessly to make it right."

5. CANCELLATIONS & FINAL SALE

  • Cancellations: Orders can be canceled for a full refund at any time during the 1–2 day processing period before dispatch. Once shipped, the order must be processed as a return.
  • Final Sale: Any items explicitly marked as "Final Sale" at the time of purchase are not eligible for return or exchange unless a manufacturing defect is present.

NEED ASSISTANCE?

Our support team is grounded in care and ready to help.
Email: support@ygsocks.com